Widely considered a leader in regards to innovation and the use of new technology has established itself as a market leader while preserving its independence from bigger less agile competitors. Considering that the companies launch back into 2008 and its group have won lots of high profile industry awards includingthe best utilization of technologies for its self service client portal WeWantToSayYes.co.uk and again in 2016 because of its own voice recognition dialler platform, as well as being known for innovative use of technology is to date the sole DCA to have won both ideal consumer and best commercial DCA.
When you operate with nothing is taken for granted, we all have the opportunity to get to know you and your customers, the strategy we devise for you is special to your business needs and evolves along with our partnership.
Customer support, has worked with the belief that regardless of the current situation a client finds themselves dealing with, so which they may be and will always remain a valued client of their customers, this ethos means that works with its clients across a selection of debt kinds and age. In addition to working with customers on overdue arrears and elderly debt accounts also works with a number of clients at very early stage arrears, often in a white tag capacity carrying and representing the name of some of the UK's biggest names.
Investing in our clients, we're a professional services company focusing on a very large set of standards which are regulated by the Financial Conduct Authority, and also as part of the highly recognized Credit Services Association we are committed to ensuring that all our people work into the very highest of standards. Development and training play an integral part in the working lives of employees at all levels, Training doesn't end once induction is finished but is ever present during the working atmosphere.
Quality assurance plays a key role in all we do at; QA rolls all elements of our company and is covered 225 ILCS 425/ Collection Agency Act. - Illinois General Assembly with our three line of defence and backed up through our very own internal audit team and different compliance this page functions.
Groups senior management staff is composed of a number of the very experienced and well regarded professionals in the industry, with more than a 150 years combined experience in the realm of financials.